Sean graduated from UW Milwaukee in 2005 with a degree in Finance-Accounting and has spent the last 18 years in various change management roles, specializing in systems, tools & process implementations. Along the way being formally trained in different change management philosophies ranging from Agile Methodology all the way up to Global Process Transformation. Sean has been certified in Prosci ADKAR change management and has multiple Lean Six Sigma certifications.
The common thread across this experience is always valuing the voice of customer and balancing it with high efficiency and scalable solutions.
First, you always need to make sure to take the time to understand the needs of the Customer. It is so critical to understand what their expectations are and making that the first and foremost result. From there you blend in the needs of the Business and implement something that works for everyone. In my experience the number one cause of failed implementations is not balancing those two components effectively.
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