The EOS Model®: Process Component™


The EOS Model® provides a visual illustration of the Six Key Components™ of any business that must be managed and strengthened to be a great business. This model applies to big and small businesses alike, in any industry.


The fifth key component of the EOS Model® is the PROCESS Component™. This is the secret ingredient in your organization.

There are two key steps that leadership teams must take in order to systemize their core processes:

  • Identify, simplify and document all the core processes within the business
  • Ensure that everyone in the organization follows these processes

You’ll need to get everyone on the same page with what the essential procedural steps are, and then get everyone to follow them to create consistency and scalability in your organization.

These core processes (typically 6 to 10) are similar in every organization, no matter how big or how small, and usually included processes in the following:

  • HR
  • Marketing and sales
  • Operations
  • Accounting
  • Customer-retention

Everyone needs to be on the same page ow what to call them and what they consist of. Doing this creates clarityreduces confusion, and gets everyone speaking the same language. When done correctly, these processes create consistency and scalability for your business.

Strengthening the Process Component™ by identifying and developing your core processes also helps teams identify critical procedural steps that are missing or can be left out. When people become too entrenched in how they do things without really analyzing them, it becomes easy to get settled into that pattern. Simplifying your processes doesn’t just enlighten them on how they are doing things now, but it also helps them identify possible areas where improvements can be made. And most importantly, documenting and simplifying core processes means that business owners and leadership teams can create a self-sustaining organization that can run smoothly, even if a key member of the team isn’t there.

In the EOS Toolbox™, the 3-Step Process Documenter™ encourages clear and simple process documentation and the Followed by All (FBA) Checklist ensures that all team members fully understand and can perform the processes.

  • If your discussion is going too long, you are likely not solving the real issue, not being open and honest, politicking, or on a tangent.
  • Tell your team what you need by using the following statement: “To feel solved, I need… more information about X, an answer from the Y team, additional training on the Z process.”
  • Use what and how questions as prompts to encourage your team to speak up on Issues – What is frustrating you? What is making your job harder? How would your team respond if you asked what is making their job harder?
  • Listen. When a team member is talking about a problem in the break room or you’re talking to a colleague about a frustration, encourage them to add it to the Issues List.

Want to run a friction-free business?

Contact Andrea Schlapia to learn how the Entrepreneurial Operating System® can transform your team, your profits, and your life.

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