How to Use Feedback to Build Trust and Accountability

In a former life, I worked in large organizations where the human resources (HR) department would conduct “360 Feedback Programs”. If you’re not familiar with this exercise it works like this… 

Subordinates, peers, and their boss are asked to fill out a form to provide “confidential” feedback on your behavior and performance. This is then

No Experience Wanted

great-boss-asks-questionsA common frustration of many business owners is how difficult it is to find and keep “good people”. Conversely, “bad people”, those who regularly commit one or all of the Seven Deadly Sins, seem to abound. Even when “good people” are hired, it’s only a matter of time before they somehow mysteriously turn out to be “bad people”. The lament is often “they interviewed so well, but …”

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Conflict Creates Clarity

conflict in leadership teams Some of the best meetings that I’ve been in lately are the ones where members of the leadership team challenge each other.

There’s debate and pushback and the discussions are heated. Each person is actively engaged, putting the greater good of the organization ahead of personal agendas. Sometimes the feedback they give each other stings a little. But, when the dust settles there’s clarity around the root cause. Conflict creates clarity.

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Rock On!

Quarterly Leadership Goals In a recent EOS® Quarterly Meeting, the leadership team was proud to report that they had completed each of the ten Rocks (key priorities) that they had committed to getting done. They had gotten close in previous quarters, always exceeding the goal of 80% completion but this was their first “100% quarter”.  In fact, I’ve conducted hundreds of sessions with leadership teams over the years and none has ever completed all their Rocks. So, I asked the Integrator and his team, “What did you do differently this quarter to complete all your Rocks?”

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