Solve the right issues at the right time. Host Sue Hawkes speaks with Shelly Berkoski, art director at Deksia; Megan Sherwood, Vice President of client services of Hivehouse Digital; and Dean Breyley, a Certified EOS Implementer®, about why is it essential to create an avenue for all roles in a business to discuss issues.
Megan notes that people issues are the most difficult to solve — and some of the most pressing. In her experience, the EOS® People Analyzer™ is a huge asset that allows leaders to neutralize their emotions around how well someone is doing their job. It can help create a protected space in which leaders can judge whether someone is a good fit for the company.
Dean adds that having that protected space also enables teams to dig into the root cause of their issues. He emphasizes that if you can’t state an issue within three to five words, then you don’t know what it is. Further, you have to gain clarity on whether you’re solving the right issue at the right time — you can’t run a race if your shoe is untied.
“We want to create a culture of problem solving from top to bottom. . . . We gotta get really good at getting the right issues solved in the right place by the right people using the right tools.” — Dean [21:07]
Clearly define your issues. Remove distractions. Simplify how you talk about complex problems, and solutions will come.