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During a recent IDS® session, I found myself listening for over 45 minutes as a client’s teamwent back and forth on a single issue. We only had two hours left

The 3-Year Picture helps everyone in a business envision where they’re going (Iron Briefing, November 2024). Thomas Edison said, “Vision without execution is hallucination.” Execution starts with creating a plan.

Sara Blakely, founder of Spanx, emphasized the power of having a clear vision for success: “You’ve got to visualize where you’re headed and be very clear about it.” When leadership

“Meetings are the black holes of business productivity,” writes Patrick Lencioni in his book, Death By Meeting. We’ve all heard the complaints (you’ve probably said at least one of these

“The best way to predict the future is to invent it.” Nope, this isn’t a quote from Abraham Lincoln, but Alan Kay. The converse is from Yogi Bera, “If you

Ever wonder what makes customer service truly outstanding? Well, it’s not just luck! It’s all about being intentional, especially when it comes to showing appreciation and having solid processes in