Remember playing Whack-a-Mole as a child? Moles pop up through multiple holes and – thump-thump-thump! – you take a padded mallet and whack their heads. Down they go, only to reappear a
What is one goal all entrepreneurial businesses share? To turn customers into fans and profit. The last thing you want is legitimately unhappy customers: people who have a justified gripe about quality,
Be in business long enough and you are sure to hear (or perhaps make) a joke about the “Peter Principle.” This is the principle observed by Laurence J. Peter that
You may be one of the many leaders trying to cope with a problematic superstar. On the positive side, this person knows how to play the game to win and
Multiple locations can result in multiple problems for leaders – and the issue of alignment often sits at the apex. It does not matter whether those locations are nestled among
The struggle to retain employees is real – too real, right now. From large companies to small businesses and across every industry, companies are faced with the specter of unfilled
