One Reason “Solve” Is So Hard

One reason solve is so hardWhen implementing EOS, clients often say, “this may be simple, but it’s not easy!” And they’re right. I’ve been helping other companies master these tools for more than seven years, and I’m still learning something new every day.

For many teams, IDS is one of those “simple but not easy” tools. As you may know, “I” stands for “Identify,” “D” stands for “Discuss,” and “S” stands for “Solve.” The truth is, most leadership teams and most leaders are far better at discussing their issues than they are at identifying the real root cause or solving the issue for the long-term, greater good of the organization. Why?

Some Teams Seem to Prefer Fighting

The root causes are numerous. Today, I’d like to focus on what seems like a strange phenomenon: some teams and some leaders just don’t seem to want to solve issues. They work harder to find disagreement and misalignment than on finding common ground. It seems they don’t want to agree, they don’t want to decide, and they don’t want to move the team and the organization forward.

I’ve come to understand this isn’t just willful dissension. In her great Harvard Business Review article “Your Brain Is Hooked on Being Right,” author and consultant Judith E. Glaser describes two chemical reactions in the human brain that make all of us susceptible to this destructive behavior.

First, Glaser explains that in high-stress situations, our instinctive brain hijacks our “executive functions.” When that happens, there are only four possible responses: fight, flee, freeze or appease. When we give in to one of those instinctive responses, reaching the desired outcome is impossible. Your instinctive brain just isn’t capable of working through the issue with your teammates. It won’t allow you to support a decision or solution you don’t agree with.

Glaser further explains that “fight” is by far the most common—and most destructive to team health—of those four responses. It’s another chemical reaction that makes it so. The fact is, winning a passionate argument feels great. Our brains flood with dopamine and adrenaline, which makes us feel dominant, powerful—even invincible. It’s a feeling we want to replicate. The more we argue and win, the more we want it to happen again; even when it hurts the team or the organization.

Override Your Instinctive Brain

So, the next time you’re frustrated by your team’s apparent preference for fighting over solving…relax. Pause for a moment. Recognize that your “instinctive brains” have taken over, and help your teammates do the same. After re-engaging your executive functions, work extra hard to hear and understand what everyone has to say. Open yourself up to the idea that someone other than you may be right. Only then can you and your team truly work together to solve the issue.

Simple—not easy.

Next Steps


Related Posts

The (Surprising) Power of Process

Since deciding to write Process! more than two years ago, my dear friend and co-author Lisa González and I have gotten a very consistent response from the hundreds of entrepreneurs and leaders in our networks:

“Why the H-E-double hockey sticks would you write an entire book about process?” they ask, though perhaps with less restraint. “Especially for entrepreneurs?”

Read on »

Four Steps to Solving Issues

When coaching a team to run on the Entrepreneurial Operating System® (EOS®), I love showing them how to actually solve their issues. At EOS, we say issues are problems, challenges, obstacles, opportunities, and new ideas worth your attention. Issues can be anything – good or bad – that your team may need to resolve. As part of the Level 10 Meeting™ agenda, leaders Identify, Discuss, and Solve (IDS™) business issues for the majority of the meeting. Below I’ll break down the four steps to solving issues forever.

Read on »

How to Rock Your Priorities

Early on in the journey to mastering running on the Entrepreneurial Operating System® (EOS®), I occasionally encounter resistance from leadership team members. During a mid-quarter check-in, they’ll complain about the “extra work” caused by their Rocks or quarterly goals. We worked hard in previous sessions to identify the MOST important priorities for the business for the next 90 days. What caused this head-scratcher? To learn how to rock your priorities, we have to get to the root cause of this common complaint.

Read on »

Subscribe to the EOS Blog

EOS Worldwide

Subscribe to the EOS Blog:


Base Camp


Client Portal



Search the EOS Worldwide Blog

Generic filters