Fix the Fear of Conflict For Good!

frustrated employees in a meeting

frustrated employees in a meeting, dealing with conflict in the workplace

In an EOS® Annual Planning session, our clients put “Fear of Conflict” and “Failure to Hold Each Other Accountable” on their Issues List. Those issues are obviously connected. Yet when it came time to solve issues, the team chose to work on just about anything but those two. They were, it turned out, afraid of the conflict they might experience if they tried to figure out why they were afraid of conflict.

This was clearly the elephant in the room, so we finally called it out and asked them to deal with it.

Read more

Facing the Unavoidable with Uncommon Courage

business courage Recently, one of our client teams found themselves facing a difficult decision. 

They realized that two functions they’d always kept separate really belonged under one leader. Keeping them separate created unnecessary complexity, causing extensive debates about overlapping resources, workflow and priorities. Combining them would eliminate confusion, increase speed and quality, and make the company more responsive to its customers. That part was easy. 

The hard part? 

Read more

Issues Solving with Speed

solving business issues Bill Clinton made his national debut with a speech at the 1988 Democratic National Convention. He went on for 90 minutes. By far his biggest applause line of the night was “And so, in conclusion. . .” If only he’d started there. 

Read more