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When I start working with a new client, one of the first questions I ask is, “What is it that keeps you from being successful? What is it you must overcome for your business to grow?” Recently, someone answered that question with, “The voices inside my head.”

I knew instantly what he was talking about. I hear the voices, too – we all do. They say things like:

“I don’t have enough experience.”

“I’m not charismatic enough.”

“I’m not a good leader.” 

“My peers are all doing better than me. I must be broken.”

Running a business is a wild ride and there are a lot of surprises along the way. But I think the thing that surprises me most is that I have learned more about business and leadership in the last five years than I did in the previous 30 years.

This is part two in a two-part series of the five most surprising things about business that leadership teams need to learn. (You can read part one here.)

Running a business is a wild ride and there are a lot of surprises along the way. But I think the thing that surprises me most is that I have learned more about business and leadership in the last five years than I did in the previous 30 years. This is part one in a two-part series of the five most surprising things about business that leadership teams need to learn.

I took up crew rowing in an 8-oared shell at age 50 with a local community club here in my hometown. One thing I learned quickly is that we must each trust one another to do our jobs — and with perfect timing — or the boat simply won’t go fast, or worse, won’t go at all.

This has become the perfect team metaphor for me. Rowing relies more on the perfect cohesion of a team than any other sport. In a game like football or basketball, one star player can carry an otherwise mediocre team to victory, but that’s not so in rowing. No single rower can make the boat go faster by himself, but it only takes one rower being just the tiniest bit off to slow it down a lot. The same thing goes for your company’s leadership team.

People ask me all the time, “Ken, what’s the number one thing I can do to make my business better?” My answer is always the same: there is no silver bullet. There is no single trick that will produce a magical transformation; rather, it’s a series of tweaks – some major, some minor – that will lead to dramatic results.

After 30 years of studying and coaching successful entrepreneurs, I’ve noticed that the most successful tend to have four habits in common, and these are things you can and should put into practice yourself. The first three are succinctly outlined in Optimize for Growth: How to Scale Up Your Business, Your Network, and You, written by my friend Jonathan B. Smith. You really should get this book; it’s a quick read, and it will explain how these practices work in concert with one another, and inspire you to make them part of your standard M.O.