Once your leadership team discovers your company’s Core Values, it’s time to start using them to lay the foundation of your organization’s culture. To do that, you must have a compelling Core Values Speech.
When the culture of a business begins to decline, many leadership teams are tempted to blame their employees for their own failures instead of recognizing that the solution begins with the team not only taking ownership of the issues it has created, but also in taking ownership of solving them.
To be an effective business team, every member must be bold enough to enter the danger, engage in constructive conflict and repair the damage.
What do you say when one of your team members asks you to keep something confidential? There’s a dangerous workplace situation that all leaders and managers find themselves drawn into from time to time. I call it the “confidential complaint” trap.
This happens to me when I’m working with leadership teams. Someone will stop me in the hall during a break and say, “May I talk to you for a minute, NOT in the room with the group?”
There’s a natural inclination to say yes to this kind of request. As leaders, we all want to be approachable. We may also want to find out what’s going on inside our organization. But promising blanket confidentiality for run-of-the-mill complaints can be a dangerous slope because it is diametrically opposed to creating a healthy workplace culture.
By sharing the Company Vision, creating a safe environment to call out issues, and working weekly to solve them, a company gets better day by day. Customers are happier, and employees are engaged and feel a true sense of ownership for quality and performance. What could be better than that?
After your senior leadership team has mastered the Entrepreneurial Operating System®, there comes an exciting – and maybe slightly scary – milestone in your implementation of EOS: it’s time to teach the rest of the company how to do it. We call this the “rollout,” and it begins when your leadership team works together to help next level leaders, managers and supervisors begin using EOS foundational tools in their departments or teams.
Whether you do your rollout to one layer of management at a time or to everyone all at once, there are a few things you can do to make sure the process goes as smoothly and successfully as possible.
