“Jim, it has been just a messed-up quarter. I would grade it a ‘C’ at best,” said the operations leader.
“I have to agree. Things are just off with us and the team. I give the quarter a ‘C-’,“ said the integrator.
The feedback went on in a similar fashion from the rest of the team and I have to say, I was baffled.
This was a great team that rarely had bad quarters. They had their struggles with clients and staff like everyone else, but nothing like “just a messed-up quarter.”
The crazy part was that the team and I really didn’t know what the cause was.
Now, it isn’t the job of an EOS Implementer® to have the answers to fix our issues. But I am more at ease if I have an idea of at least what to write on the Issues List.
I was working with one of my great teams of leaders and their managers in a session we call the Mid-Managers Session. It is a group of about 25 people sitting at a horseshoe-shaped table in a big training room. 
