Driving Accountability Through LMA™

accountable teams

“They just keep messing it up,” Tom the visionary said to his team in frustration. “We have had more callbacks and it seems like we have projects that just never finish.”  

He went on to add, “Our projects are on budget right up to the point they are supposed to be done and then we lose money in the extra work and small punch list items. We have to retool our process and get this fixed!”

Just as frustrated, Frank (the integrator) boldly responded, “No, we don’t!” All eyes turned to Frank.

“We can’t create policies and processes to drive accountability. The problem, plain and simple, is poor management.”

“Wow! Now we are getting somewhere,” I thought. I could see the light bulbs coming on over a few heads.

“We have to stop talking around this problem and start managing the team,” Frank added.  What made this all the better was that he was the person who used to lead this team. He had recently passed on the management responsibilities to a new leader who was doing good work but hadn’t turned the ship around yet. He was essentially calling himself out.

Tough Discussions Lead to Accountable Teams

At this point, we started to dig into specifics. One of the glaring issues was that the team wasn’t having the tough discussions needed to drive accountability: the corrective actions when people weren’t following the process, the strike meetings when people were below the bar with the company values, or the quality review follow-ups with the team explaining what was subpar work.

“Management is only tough when you don’t have the tough conversations,” I told the group. One of the managers present agreed and told us about his teams.

“With the fabrication team, I just need to keep them on the rails. I have had a couple of tough conversations and the team has responded. They are rockin’ it now.” His teams had become accountable because of the way he was managing them.

You don’t need the perfect policies and processes to have a truly accountable team. It certainly helps, but the most accountable teams are the ones that are well managed. In EOS®, we like to say that having an accountable team is simple math: L+M=A: leadership plus management equals accountability.

This is a great place to start with your teams.

Previously published on the Nexus Business Solutions blog.

Next Steps:

New Call-to-action

Related Posts

Discovering Your Personal Core Values

While there is no secret combination to a successful entrepreneur, I consider having core values and confidence critical to a successful business. But like everything, when you own your own business, it doesn’t come easy.

Read on »

Five Steps to Discovering Your Personal Core Focus

Every business Running on EOS™ adds its company Core Focus to its V/TO®. It can take some time to identify an organization’s Core Focus. But what about each team member’s Personal Core Focus? I’m here to help by offering you five steps to discovering your Personal Core Focus.

Read on »

Why a Company Needs a Visionary and an Integrator™

If you own a business, you likely started out doing everything yourself. So, it can feel unnatural and difficult to let go of responsibilities as you start adding team members. However, if you want to take your business to the next level, you’ll need to have someone whose skills complement your own. That’s why a company needs a Visionary (aka CEO) and an Integrator (aka president) to succeed.

Read on »

Subscribe to the EOS Blog

Subscribe to the EOS Blog:


Base Camp


Client Portal



Search the EOS Worldwide Blog

Skip to content