Vision 7: Marketing Strategy

Chad and Michela Taylor built Service Center Pro from a simple phone-answering problem into a growing virtual team, but beneath the success was a business stuck at the same employee count, the same revenue range, and the same exhausting cycle of turnover and client pressure. Every time they got close to scaling, people left, expectations broke down, and the couple had to confront whether their own leadership, generosity, and communication patterns were keeping the ceiling in place. You’ll hear how they turned painful feedback, kind candor, better delegation, and a clearer culture into a path forward for a company still fighting to become what they believe it can be.

As Chase Calhoun went from buying a foreclosure sight unseen to running a real estate and construction operation with more than 130 units under management, the pressure didn’t stem from a lack of opportunity; it came from becoming the bottleneck in the business. Capital constraints, scattered responsibilities, market cycles, and the need to hire before he felt ready forced him to confront the limits of doing too much himself. You’ll hear how Chase is learning to simplify the work, delegate real ownership, build systems from painful experience, and turn a founder-led hustle into a business that can scale beyond him.

As Paul TenHaken built a thriving digital agency and later became mayor of Sioux Falls, the outside story looked like momentum, influence, and achievement. But underneath it lay cash flow panic, purpose stagnation, and the weight of stepping into public leadership. A meaningful conversation with his wife, a political smear days before an election, and the uncertainty of leading through COVID forced him to confront what leadership costs when the money, reputation, and answers are no longer guaranteed. You’ll hear how Paul moved from success to significance, learned to lead without control, and rebuilt his view of work around calling, community, and the greater good.