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The Danger of Allowing Confidential Complaints
What do you say when one of your team members asks you to keep something confidential? There’s a dangerous workplace situation that all leaders and ...
This 3-Step Tool Can Help You Increase Profits in 2018
One of my clients was chomping at the bit to document their core processes – especially their HR process. They were a family-owned business and their ...
Are You Ready for Your “Missed Approach”?
Landings can be one of the most challenging parts of flight. This is especially true when the weather gets bad, i.e., low clouds, reduced visibility, ...
Should You Commit to a Bad Team Decision?
“But Jim, I completely disagree with the decision. How can you expect me to support John’s decision and commit to it when I think it’s ...
Top Profit-Eaters of Family-Owned Businesses in 2018
As we turn the final corner of 2017, many family-owned businesses are preparing to become more profitable in 2018. When I took the helm of ...
Why You Should Manage All Your Employees Like Millennials
I recently had a conversation with a friend who was struggling with managing a millennial. She asked me for thoughts on how to best manage ...