To say my dear grandfather is a “serial planner” is something of an understatement. A high-school math teacher and slide-rule expert, his love of details, structure and discipline is legendary. Whenever he travels anywhere, friends and family receive copies of a detailed itinerary well in advance, carefully hand-printed on a pristine sheet of – you guessed it – graph paper.
Entrepreneurs often say, “People Issues are complicated.” Are they?
Seth Godin’s excellent blog post yesterday and one of my clients served to inspire this message. Godin offers one or two posts daily – generally short and packed with insight. If you’re not already a subscriber, it’s worth adding to your list.
Recently several of my clients asked for help putting together company or departmental scorecards. For many organizations and leaders, finding the right set of 5 to 15 leading indicators that provide an absolute pulse on the business (or the department) is a difficult challenge. Often it takes several months or longer to truly fall in love with your Scorecard.
Most entrepreneurs are flying blind – running their businesses on vague sensations, feelings and emotions, rather than data. During a week in which a company wins a big order, gets some positive feedback from a key client, and finally finds the right person to fill a key seat – the company’s owner(s) feel as though they run the very best business in the world. The following week, when the company loses a big sale, gets negative feedback from a client and has to deal with a few people issues – the owner(s) feel as though they run the most troubled company out there.