I wish I had purchased this book when I first heard about it months ago. The information is so logical and straightforward. Even skipping around and reading things out of order, I have new ideas for my business every time I read something from this book. The scorecard and numbers sections are invaluable.

Business Process Improvement: How EOS Simplifies and Reinforces Processes
In many growing businesses, things start to feel inconsistent. Work gets done differently depending on who’s doing it. Problems repeat.

