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Hiring is often cited as one of the most challenging parts of growing a business. When it comes to building your business dream team, right people-right seat decisions are rarely black and white. 

For example: when a new position is created, it’s quite common to have a “right person” on your existing team. This person shares your core values and really wants the opportunity, but falls short on getting it or having the capacity to deliver what the position requires. The question becomes: should you invest time and resources to develop that person or fill the position with someone outside your team? 

Isn’t the answer obvious?

One of your many challenges as a manager is determining who on your team has the capacity to be effective in their current role or an open position they want to take.

In Traction, capacity is the last measurable in the GWC equation and is defined this way: “Capacity means having the time as well as the mental, physical, and emotional capacity to do a job well.”

“I really want the promotion. I’d love to take on that manager position,” Fred says enthusiastically. Fred has been on your team for several years now and he knows your business well. He’s proven himself to be reliable and professional.

But why does he want the position? His enthusiasm reminds you of a kid in a candy store repeating I want it, I want it! But just like that kid in the candy store, does he actually want it? Is he about to bite off more than he can chew?

The best basketball players in the league get it. The original Dream Team’s Michael Jordan, Magic Johnson and Larry Bird come to mind. They understand the game so intuitively, it’s second nature to them. They make playing seem effortless. 

In my article on building your business dream team, I stated that you must have players who passionately share your vision and have the skills to help your business win consistently. Your players must get it, want it, and have the capacity (GWC™ in Traction terms) to consistently deliver what their position on the team requires.

So what does “get it” really mean?