Creating the Accountability Chart with the help of an EOS® Implementer helps leadership teams identify who is accountable for what, but it doesn’t necessarily mean that the right people are in the right seats. Before you move people into new roles or start hiring new members of the team, you need to start by evaluating whether people GWC the seat – Get it, Want it and have the Capacity to do it.
For your business to reach the next level, you need people on your team who are able to take the ball and run with it. When managers clearly identify a seat – including the roles, responsibilities, expectations and measurables – and create an open position, the individual who fills the role will either step up and take charge from the start or never get off the ground.
If you’re struggling with a particular employee, then one or more elements from GWC may be missing:
People either “get it” or they don’t when it comes to their role, the responsibilities, and the systems that are in place. While there are plenty of people who do get it, not everyone does.
When someone genuinely likes and wants his or her job, it shows. They take the time to understand the role and embrace the responsibility. If you find yourself having to beg someone to take a role, you’re going to end up with someone who doesn’t genuinely want it.
Capacity To Do It
Capacity isn’t just about having the knowledge to do the job, but also the time as well as the physical and emotional capacity to do the job well. Some roles may require more hours than a person is actually willing to work each week or it may require skills that a person simply doesn’t have. Make sure that the role suits their capacity before making a hire or putting an existing employee into a new seat.
Remember: you want to answer a solid YES for all three criteria. If you reach a NO on any of the above items with a particular candidate, then you’ll know that the individual isn’t the best fit for that seat. With each seat you fill, evaluate GWC to help you find the right person for the right seat.
- Unlock the EOS Toolbox to download the GWC Tool.
- Learn more about defining roles and responsibilities for each seat on your Accountability Chart.
This post originally appeared on the EOS Worldwide Blog on December 20, 2012.