S1E18: The Nonprofit Built to Say Yes Fast

Hitting the Ceiling
Hitting the Ceiling
S1E18: The Nonprofit Built to Say Yes Fast
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How do you protect the people doing the work without taking resources away from the people you serve?

Rachel Kuhn stepped into A Special Wish Foundation of Central Ohio carrying a promise her grandmother made in 1982: give children with life-threatening illnesses and their families a moment of joy when they need it most.

But behind every carefully planned wish, from airport sendoffs to Disney trips to private character meet-and-greets, is a pediatric nonprofit racing against treatment schedules, poor prognoses, donor uncertainty, and the pressure to never let a qualifying child sit on a waitlist.

You’ll hear how Rachel and Wish Director Rebecca Brown are learning to protect the heart of local wish-granting while building the structure, funding, accountability, and team capacity needed to keep saying yes to families who cannot afford to wait.

Rachel Kuhn is the Executive Director of A Special Wish Foundation of Central Ohio, a nonprofit dedicated to granting wishes for children with life-threatening illnesses. Continuing the legacy her grandmother began in 1982, Rachel leads the organization with a focus on compassionate service, sustainable growth, and ensuring every eligible child receives a meaningful wish experience. She is joined by Rebecca Brown, the foundation’s Wish Director, who works directly with families to create personalized experiences that bring hope and joy during some of life’s most difficult moments.

What you’ll learn in this episode:

00:01:33 — The behind-the-scenes work no one sees between a child qualifying for a wish and the moment it goes viral
00:03:13 — Why a wish isn’t just a trip but a deeply personal dream shaped by treatment, timing, and hope
00:05:39 — Why avoiding a waitlist matters and the intense financial and emotional pressure it creates
00:07:24 — How nonprofits balance serving two important audiences: families in need and the donors who fund it all
00:12:18 — What to change when staying lean to save donor dollars starts burning out your hardworking team
00:15:02 — Why passion alone can’t sustain a nonprofit without strong business fundamentals backing it up
00:17:57 — How a MrBeast-level opportunity brought massive exposure and overwhelming pressure
00:27:07 — Why the organization is rethinking leadership, delegation, and growth on the path to 50, then 100 wishes a year

Learn more about Rachel Kuhn, Rebecca Brown, and A Special Wish Foundation:
https://www.aspecialwishfoundation.org/

Want to gain traction in your own company? As written about in the bestselling book Traction by Gino Wickman, the Entrepreneurial Operating System® (EOS®) helps entrepreneurial leadership teams clarify their vision, gain traction, and work together more effectively. Learn more:
https://www.eosworldwide.com/

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This episode was produced by Story On Media:
https://www.storyon.co/

 

About The Hitting the Ceiling Podcast

Hitting the Ceiling is a show for entrepreneurs and leaders who refuse to let a ceiling become the end of their story. Host and EOS Worldwide Visionary Mark O’Donnell explores the hidden breaking points entrepreneurs face and what it really takes to push past them. Drawing from real stories and hard-earned experience, this podcast focuses on mastering Five Leadership Abilities to break through the ceiling and build a business that actually works.

About Mark O'Donnell

Mark O’Donnell is a highly successful entrepreneur, CEO, and Expert EOS Implementer. He is the current Visionary and CEO of EOS Worldwide and has also served as Head Coach for the company. With over 100 companies under his belt, Mark has helped numerous companies achieve their goals and get what they want from their businesses. As a serial entrepreneur, Mark has founded and sold multiple successful businesses. His passion for helping people live their ideal lives led him to his current mission of assisting 1,000,000 people with tools like those found in the Entrepreneurial Operating System (EOS). Mark is a lifelong learner and an alumnus of Albright College, Northeastern University, and The Wharton School at the University of Pennsylvania. He lives outside Philadelphia, PA, with his wife, mother-in-law, three children, and his one-hundred-pound dog, Blue.

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