As businesses grow, so does their complexity. For example, the more staff you hire the more complex everything gets.
I had one new client where the head of sales said that he had deliberately stopped selling because he did not have confidence that the operations division had enough resources to deliver what was being sold to customers. The head of operations, on the other hand, was shocked to hear this for the first time. He responded by saying that he had just laid off five operations staff members because he wasn’t confident that there were enough new sales coming through in the pipeline.
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