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This week I was fortunate enough to conduct workshops for a room full of entrepreneurs in two different cities. I say fortunate, because time is always precious for busy entrepreneurs. Those who regularly take the time to learn, share, and grow inspire me. It’s a great honor when they give some of that time to me.

Members of healthy leadership teams are engaged, committed, and accountable for achieving the collective results of the organization. When I’m conducting a session with a room full of those people, it’s an energizing, productive and rewarding experience. When even one member of the team isn’t properly engaged, it‘s often a long, painful, unproductive day.

When implementing EOS, clients often say, “this may be simple, but it’s not easy!” And they’re right. I’ve been helping other companies master these tools for more than seven years, and I’m still learning something new every day.

Does your company have a “complaint department?” Most do. Someone with a door that’s always open, a sympathetic ear and the promise of keeping things “between us.” In many organizations, these people seem to serve a valuable purpose—or at least do no real harm.