This is a phrase professional EOS Implementers use frequently. It helps leaders keep things in perspective, avoid unnecessary drama, and focus on resolving Issues (rather than lamenting their inevitable existence). The following story reminded me just how important that discipline is…in business and in life.
Component: Issues
Bringing Your Issues Into the Open
Once a business coach has helped a leadership team define goals and priorities and create a clear vision for the future, they next look at all of the possible obstacles that could prevent the business from being successful in their efforts to achieve those goals. Even the most successful organizations have “issues” from time to time: those problems or obstacles that could prevent future growth and development and limit your overall success. The key is to identify your potential problems and by bringing them out into the open by placing them on an Issues List.
Selecting a Guarantee: Finding the Problem and Being the One to Solve It
When putting together a marketing strategy, business coaches and leadership teams will often take a deep dive into how the business operates and interacts with customers in order to develop a guarantee they will stand behind. From a business standpoint, a guarantee is your opportunity to pinpoint an industry wide problem and solve it. It can also be thought of as a pledge, commitment, or a promise. When customers know they can count on you for specific services the way they expect them, it will put their minds at ease and help you cultivate more business while developing a positive public image.
It is just an Issue
If you’re overwhelmed by “136 issues” piling up on your desk, you’re not alone. As someone told me recently “I feel like my life is on post-its and bits of scrap paper.” Does this strike a chord with you?
Open & Honest Conflict
One phrase my EOS clients hear me say over and over – is “Be Open & Honest“. I implore them to do so.
The 20/80 Rule
The rule that 20% of the people do 80% of the work or business is widely known. Focusing on the 20% that returns 80% of the result is the lesser known rule, but far more impactful on a business – and your experience.