Solving the Big Stuff: The Issues Solving Track™

When leadership teams are addressing issues within the organization, business coaches or EOS Implementers™ often find that most of the time is spent discussing the issues and not enough time is spent working towards viable solutions. It can be tough for teams to solve issues when they are trying to overcome fear of conflict, lack of focus, lack of discipline, lack of commitment and personal ego. The Issues Solving Track overcomes these obstacle and helps leadership teams and departments get to the solution quickly.

The Issues Solving Track™ consists of the following steps:

1. Identify.

Clearly identify what the real issue is. As many leadership teams find, the stated problem is rarely the real problem as the actual issue is typically found a few layers down. It’s not always a comfortable process and it can involve a great deal of discussion, however, once you’ve identified the real issue at hand, you can move on to the next step.

2. Discuss.

This is where leadership teams spend most of their time when it comes to solving their issues. The discussion step gives everyone the chance to say everything they want to say about the issue. Everything is put onto the table in an open environment where individuals can feel comfortable discussing it.

3. Solve.

The final step in the Issues Solving track, the solution step, is the conclusion or solution that usually becomes an action item that is assigned to someone to complete. It typically ends up on a To-do list, and when the items are completed, the issue goes away forever.

It’s important to remember that solving issues takes time, but by handling them now, you can save time for every department, by getting rid of the issues that will only bring you down if they go unsolved. To build a business that is destined for growth and opportunity, you need to solve issues for the long term in accordance with your vision.

Related Posts

What the Heck Is GGOTO?

I have a little ritual with my clients I’d like to share with you. At the start of an annual, quarterly, or Focus Day™ session, I write GGOTO on the whiteboard at the front of the room. What the heck is GGOTO? It stands for the greater good of the organization.

Read on »

Yes, HR Should Run on EOS® Too

During the past quarter, I kept running into a strange situation that surprised me. I had the same conversation with three leadership teams of family businesses. All three family businesses wondered if all departments should follow EOS concepts when a company runs on EOS.

Read on »

LMA™ for Middle Managers

When a leadership team creates its first Accountability Chart, they start by identifying the major functions of the business. Then they list the roles for each seat at the leadership team level. At this point, I introduce them to the concept of LMA (lead, manage, and hold people accountable) for each leadership position.

Read on »

Subscribe to the EOS Blog

Subscribe to the EOS Blog:


Base Camp


Client Portal



Search the EOS Worldwide Blog