Tool: People Analyzer

Finding and keeping good people is difficult. As unemployment rates have gone down, this complaint has become more common. Whether it’s tied to a feeling that the younger generation doesn’t fit the workplace or the anguish of watching a great hire crash and burn, getting and keeping great people for your company is usually one of the top frustrations we hear about from business owners.

I’m sorry to say that it may not be economic conditions or the educational system – it may be you. The good news is, this is a huge issue in most companies, so you’re not alone – and it can be fixed!

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A few years ago, I took on an assignment to turn around a family-owned lending company and prepare it for sale. One of the biggest issues was a truly toxic culture in the Operations group. Fully half the company’s employees worked there, and they consistently treated our customers as if the customers were lying and cheating. A steady flow of customer complaints reached my desk. Yet my efforts to coax, and even demand, a change in the Operations group’s behavior made no discernible impact.

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As you may know, we teach a powerful tool called GWC (Get it, Want it, Capacity to do it), which helps a leader or manager determine if his or her people are in the right seats. A person must get yeses on all three items to be in the right seat. He or she must Get it, Want it, and have the Capacity to do the job.

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