If you’re leading a team, or managing anyone, chances are you’ve struggled with giving feedback that truly sticks. Most leaders care about helping their people improve, but somewhere between intention and delivery, the message gets lost. In an effort to be kind, we often soften feedback so much that it becomes unclear. People walk away … Read more
In EOS, the first tool we tackle during our Focus Day is the Accountability Chart. As we set up this foundational exercise, I always do a brief illustration showing that all major functions like sales, operations, and finance need to be strong for the company itself to be truly strong. Think of it like a … Read more
When a business begins to grow, the structure that once felt natural often becomes unclear. New roles emerge out of necessity. Responsibilities are shared informally. Decisions are made by whoever happens to be closest to the issue. For a time, that flexibility works. But eventually, the lack of defined accountability shows up as redundant efforts, … Read more
Have you ever hired someone you knew was talented, but it somehow didn’t work out? Maybe they were great on paper, had the experience, and even aligned with your Core Values. But things just never quite clicked. It’s frustrating, expensive, and all too common for entrepreneurial leaders. Running a business with the wrong people in … Read more
“It must have been so easy in the military. You just tell people what to do, and they do it. That’s what I want in my organization: people who just do what they’re supposed to do.” As an EOS Implementer and military veteran, I often hear this when speaking with business owners — the belief … Read more
You weren’t born into this seat. Maybe you bought the company. Maybe the board hired you. Maybe you’re stepping in for a founder or family members. However you got here, you’re now sitting in the Visionary seat of an organization that’s looking to you for something you’re not quite sure how to provide. Welcome to … Read more
